Shipping & Return
Our Shipping & Returns Policy is designed to ensure a straightforward and efficient process for your orders. Below, you’ll find detailed information on how we handle shipping and returns.
Return Policy
We aim to ensure that you are completely satisfied with every purchase. If, for any reason, you wish to return your item, we offer a 30-day return window from the date you receive your order. To be eligible for a return, the item must be unworn or unused, with tags intact and in its original packaging.
Initiating a Return
To start a return, please contact us via email at customer@mapperri.com or through our Contact Us page. If your return is accepted, we will provide you with a return shipping label along with detailed instructions on how to proceed with sending your package back. Please note that items returned without a prior return request will not be accepted.
Domestic Returns
For orders within the United States, we facilitate the return process by providing a return shipping label at no additional cost to you.
International Returns
For international orders, a return shipping fee of $25 USD will be charged. This fee will be deducted from your refund to cover the cost of return shipping. This ensures that even our international customers can enjoy a smooth return process, albeit with a small fee to manage logistics.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund has been approved. Approved refunds will be processed back to your original payment method within 10 business days since we received the items back. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please Contact Us.
Exceptions / Non-Returnable Items
Final sale items are not returnable.
Custom orders may not be returnable. In some cases, they can be returned but will not be eligible for a full refund. A re-stocking fee will apply, which varies from 20-50% depending on the product. We will reach out to confirm with you via email the non-refundable or re-stocking fee details before proceeding with your custom order.
If you have any questions or concerns about whether your item is eligible for return, please don’t hesitate to get in touch with us.
Exchanges
The fastest way to ensure you receive your preferred item is to return the original and place a new order for the replacement. Once your return is accepted, you can make a separate purchase for the new item. For assistance, Contact Us or email us with your order number at customer@mapperri.com.
Shipping Policy
Domestic Shipping (United States)
For orders within the United States, we offer various shipping options based on the nature of your item:
In-Stock Items: Shipped within 1-3 business days.
Assemble-to-Order Items: These items, which include tasks such as pearl stringing or final settings, take 5-7 business days to assemble and ship.
Made-to-Order Items: For jewelry pieces that involve metal casting and custom craftsmanship, the timeline extends to 3-5 weeks, allowing us to meet both your expectations and our high-quality standards.
We offer free ground shipping for orders over $100 within the United States. Shipments are made via USPS, UPS, or FedEx, with delivery typically occurring within 3-7 business days, depending on your location.
International Shipping
Shipping Fees: Shipping fees for international orders are calculated at checkout based on your destination country. You’ll see the fees upfront with no surprises.
Delivery Timeline: Delivery times vary depending on your country and region. Please note that international shipments may be subject to customs and import duties, which are the responsibility of the recipient.
Questions? We understand that returns can be concerning. If you have any questions or need assistance with your return, please do not hesitate to reach out via our Contact Us page. We are here to help and ensure that your experience with Mapperri is nothing less than excellent.